NCP understands that the real meaning of “claims management” is preserving the assets of the client, insurance carrier or employer. This requires more than just making payments, tracking data and reporting information. It requires experienced claims professionals following specific, unique service instructions of each client and utilizing many resources to meet the challenge of controlling costs and disposing of claims promptly and fairly.
 
 Whether independent field investigations or full claim management as Third Party Administrators, we will:
 
 • Conduct uniform, timely contact of parties within 24 hours
 • Complete prompt and thorough investigations
 • Provide accurate and consistent loss reserving recommendations
 • Utilize litigation management strategies that accomplish a cooperative effort between claim

    professionals and legal counsel while maintaining control of cost factors
 • If outside experts are approved and utilized by clients, we maintain control of activities to control

    costs and monitor for effectiveness
 • Vigorous pursuit of all avenues of subrogation recovery if approved by client
 • Utilized all appropriate settlement techniques approved by client ADR, arbitration, mediation,etc)
 • Maintain constant communication with all parties involved and follows the protocols established at

    time of assignment or set up of new client and detailed in Client Special Handling Manual or our

    Internal Claims Procedure Manual
 
 NCP’s focus is on delivery of the highest level of personalized service in the industry utilizing our experience staff’s and all technology at our disposal. NCP long term perspective with clients helps insure the innovative solutions are understood and effective. As a committed partner to the clients risk and insurance management strategy, we help achieve the best results possible whether it is one loss at a time or a complete program.